Shipping policy
SHIPPING POLICY
Last Updated: 30 May 2026
OVERVIEW
This Shipping Policy explains how Yorwei Beauty Ltd ("we", "us", or "our") processes and delivers orders placed through www.yorwei.com.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
SECTION 1 – SHIPPING LOCATION
We currently ship only within the United Kingdom.
At this time, we do not offer international shipping.
SECTION 2 – PROCESSING TIME
Orders are typically processed within 2–3 business days, excluding weekends and public holidays.
Processing times may be extended during busy periods, promotional events, or due to circumstances outside our reasonable control.
SECTION 3 – DELIVERY TIMES
Once dispatched, estimated delivery times are:
- Standard UK Delivery: 2–5 business days
Delivery timeframes are estimates only and are not guaranteed.
Delays may occur due to courier issues, severe weather, industrial action, public holidays, or other events outside our control.
SECTION 4 – SHIPPING COSTS
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Any applicable shipping charges will be clearly shown before you place your order.
SECTION 5 – ORDER TRACKING
Where tracking is available, tracking information will be provided once your order has been dispatched.
It is the customer's responsibility to monitor tracking updates and ensure delivery can be accepted where required.
SECTION 6 – LOST OR DELAYED PARCELS
Once an order has been dispatched, delivery is carried out by the relevant courier service.
If your parcel is significantly delayed or appears to be lost, please contact us at yorweibeauty@gmail.com and we will assist in investigating the issue with the courier.
SECTION 7 – INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
SECTION 8 – DAMAGED PARCELS
If your order arrives damaged, faulty, or incorrect, you must contact us within 14 days of delivery at yorweibeauty@gmail.com.
Please provide clear photographic evidence of the issue so that we can assess your claim in accordance with our Refund Policy.
SECTION 9 – CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated revision date.
SECTION 10 – CONTACT INFORMATION
For shipping-related enquiries, please contact:
Yorwei Beauty Ltd
Website: www.yorwei.com
Email: yorweibeauty@gmail.com