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Refund policy

REFUND POLICY

Last Updated: 30 May 2026

OVERVIEW

At Yorwei Beauty Ltd ("we", "us", or "our"), we aim to ensure that all customers receive their orders in satisfactory condition.

Due to the nature of cosmetic and beauty products, certain restrictions apply to returns, refunds, and exchanges. Please read this Refund Policy carefully before making a purchase.

SECTION 1 – NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns or offer refunds for:

  • Opened products;
  • Used products;
  • Incorrectly ordered items;
  • Change of mind purchases.

Unless otherwise required by law, these items are not eligible for return, refund, or exchange.

SECTION 2 – DAMAGED, FAULTY, OR INCORRECT ITEMS

If your order arrives damaged, faulty, or incorrect, you must contact us within 14 days of delivery by emailing yorweibeauty@gmail.com.

Your email must include clear photographic or video evidence of the issue so that we can assess your claim.

Once your claim has been reviewed and approved, we may, at our discretion, provide:

  • A replacement product;
  • A refund to the original payment method; or
  • Store credit.

The remedy offered will depend on the nature of the issue and product availability.

SECTION 3 – REFUND APPROVALS

All refund, replacement, and store credit requests are subject to review.

We reserve the right to refuse any request where:

  • Insufficient evidence is provided;
  • The product is not determined to be damaged, faulty, or incorrect;
  • The claim falls outside the scope of this Refund Policy; or
  • The claim is submitted after the applicable reporting period.

SECTION 4 – COSMETIC PRODUCTS DISCLAIMER

Due to the nature of cosmetic and skincare products, individual results and reactions may vary.

We do not accept returns or provide refunds for allergic reactions, sensitivities, skin irritation, or other personal reactions once a product has been opened or used.

Customers are responsible for reviewing ingredient information before purchase and are strongly encouraged to perform a patch test before full use.

SECTION 5 – PROCESSING OF REFUNDS

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

SECTION 6 – STATUTORY RIGHTS

Nothing in this Refund Policy excludes, restricts, or affects any rights you may have under applicable UK consumer protection laws.

SECTION 7 – CHANGES TO THIS REFUND POLICY

We reserve the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.

SECTION 8 – CONTACT INFORMATION

For refund-related enquiries, please contact:

Yorwei Beauty Ltd

Website: www.yorwei.com

Email: yorweibeauty@gmail.com